I contacted HP but since it wasn't occurring on their image they blamed the software we have installed since the logs I sent them showed all the drivers up to date etc. After following the normal stuff HP recommends like upgrading the video card driver insuring HP Collaboration Keyboard Software and HP Hotkey software is installed and up to date. HP Elitebook G5 series laptops stopped having the fn brightness keys work on our image. Hi everyone just wanted to post this as I have banged my head on this for weeks and so someone else doesn't go through what I did.
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